FAQ
Do you ship internationally?
We ship from the Netherlands and deliver to many countries. Enter your address at checkout to see exact delivery options and rates for your location.
How long does shipping take?
Delivery times vary depending on your location and the shipping method you choose. You'll see an estimated delivery window at checkout, and a tracking link as soon as your order ships.
What payment methods do you accept?
We accept all major credit and debit cards, along with the other secure payment options shown at checkout.
Can I return or exchange an item?
We want you to be happy with your gear. If something isn't right, email us at info@stilltcoffee.nl and we'll help sort out a return or exchange.
How do I care for my brewing equipment?
Always follow the care instructions included with your product. As a general rule: hand-wash grinders and brewers rather than using a dishwasher, descale kettles and machines regularly, and let everything dry fully before storing.
Do your products come with a warranty?
Yes — our products carry the manufacturer's warranty. If anything arrives damaged or develops a fault, contact us and we'll help get it resolved.
How can I get in touch?
Email us at info@stilltcoffee.nl or use the form on our Contact page — we'll get back to you as soon as we can.